Privacy policy

Effective Date: [Insert Date]

At Mastercraft Windows & Conservatories, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you interact with us.

1. Who We Are

Mastercraft Windows & Conservatories Ltd (“we,” “us,” or “our”) operates as a provider of window, door, and conservatory solutions for residential and commercial clients. Our registered office is located at:

📩 Sarah@mastercraftwc.co.uk
📞 0121 744 4719
📍 Hidden, Springbrook Lane, Earlswood B94 5SF, Birmingham, United Kingdom

2. What Personal Data We Collect

We may collect and process the following information:

Identity & Contact Data – Name, address, phone number, and email address.
Transaction Data – Details of products and services you purchase from us.
Website & Technical Data – IP address, browser type, and interaction with our website.
Marketing Preferences – Your preferences for receiving marketing communications.

3. How We Collect Your Data

We collect data through:

Our website contact forms and quote requests.
Phone or email inquiries.
In-person visits and consultations.
Cookies & analytics tools (for website visitors).

4. How We Use Your Data

We use your data to:
✅ Provide and manage our services.
✅ Process orders, quotes, and customer inquiries.
✅ Improve our website and marketing strategies.
✅ Comply with legal and regulatory obligations.

We do not sell, rent, or trade your personal data to third parties.

5. Marketing Communications

If you opt-in to receive marketing updates, we may send you information about new products, offers, and promotions. You can opt-out at any time by clicking “unsubscribe” in our emails or contacting us directly.

6. Data Security & Retention

We take reasonable security measures to protect your data from unauthorized access, alteration, or disclosure. Your data is retained only as long as necessary to fulfill legal, contractual, and business requirements.

7. Your Rights Under GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access, correct, or request deletion of your personal data.
Withdraw consent for marketing communications.
Request data portability.
Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

8. Cookies & Website Tracking

Our website uses cookies to enhance user experience. By continuing to browse, you consent to the use of cookies. You can manage cookie settings through your browser.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on our website with the revised effective date.

11. Contact Us

For any questions regarding this Privacy Policy or your data rights, please contact us: